Terms and Conditions
By confirming your order on this website you accept these terms and conditions. We reserve the right to revise and update these terms and conditions without notice; therefore they should be regularly checked before making a purchase.
Making a Purchase
You will need to create an account with us on our website before making a purchase; this enables you to store all of your delivery details so you don't have to enter them every time you place an order with us.
Discounts and Offers
Only 1 discount code or offer can be used at any one time. Our website does not allow multiple offers to be claimed together.
Discount codes must be entered when going through the checkout process. We are unable to process discounts or promotions retrospectively. If you are experiencing any problems with a discount code, please email us before placing your order.
Free Gifts are subject to availability and cannot be sent on after an order has been dispatched.
Please note that all goods must be paid for in full before an order can be dispatched.
We are able to offer delivery to all addresses in England, Wales and the Scottish mainland from Aberdeen southwards. Delivery costs are extremely high in other areas; therefore, we cannot deliver elsewhere.
Currently, we do not offer shipping overseas.
Unfortunately, there is a minimum spend of £20 on all orders that require delivery.
For orders over £75 delivery is free of charge. Purchases under £75 will incur a £10 delivery cost. This is to cover the cost of shipping and the cost of packaging.
Delivery dates are chosen by the customer during the checkout process, and will be confirmed via email shortly after receipt of an order.
It is the customer's responsibility to check that they have chosen their preferred delivery date during the checkout process. We cannot take responsibility for errors made during the checkout process. We suggest that customers double check ALL of their order details before finalising their order.
It is the customer's responsibilty to ensure that they are available to accept delivery of their order on the chosen delivery date. If the order is being sent as a gift, we strongly recommend that the recipient is made aware of the expected delivery.
When placing an order, customers are asked to provide Special Delivery Instructions for the courier. These instructions will tell the courier where to place the delivery should the customer not be available to accept the delivery in person. If these instructions are provided, and our courier cannot obtain a signature to confirm the delivery of the order, the delivery will be left at the customer's own risk. We accept no liability for its loss or damage.
If Special Delivery Instructions are not provided, the courier may take the delivery back to the delivery depot. In this instance, the courier will leave a calling card, asking the customer to contact the delivery depot to re-arrange delivery. It is the customer's responsibility to re-arrange delivery. If the delivery is not re-arranged within 48 hours, the goods will be destroyed. No refunds will be issued.
Please note: by not providing special delivery instructions, you are confirming that someone will be present to accept and sign for your delivery, at the delivery address provided.
We cannot accept returns or issue refunds for products that the courier has been unable to deliver. It is the customer's responsibility to ensure that they are available to accept delivery of their order.
National deliveries via courier will be made between the hours of 8.00am and 5.00pm. However, this may be subject to change during busy periods and peak season.
We always aim to deliver goods within the delivery slot agreed. However, we cannot accept liability for any costs, losses, damages or expenses incurred by the customer or any third party if we deliver the goods outside of this slot or don't deliver all or any of the goods in the order.
Our packaging uses a temperature controlled system that ensures that its contents are kept below 5oc for 48 hours.
From time to time, the packaging that we use can become punctured/damaged during transit. We regret that we are unable to accept claims for damaged packaging unless it has caused the contents to become damaged or unfit to consume.
All products are labelled with their description.
In the unlikely event that we are unable to meet an order, we will contact the customer by telephone or by email as soon as possible. A full refund will be issued.
If we are unable to meet part of a small order (small selection of items), we will contact the customer as soon as possible. The customer will be offered a substitute product to the same value. Alternatively, the customer can accept a full refund.
If we are unable to meet part of a larger order (5 plus items), we reserve the right to substitute that part of the order for a similar product of the same or superior quality, to the same value.
If we are unable to meet a 'gift order' at short notice, we reserve the right to substitute the items in that order for similar products of the same or superior quality, to the same or higher value.
Guarantee of Satisfaction
If for any reason the customer is dissatisfied with the products that they have received, they should contact us within 24 hours of receipt.
All complaints will be dealt with personally and immediately by a senior member of the Pigs in Pastry Team. We will undertake to resolve all complaints to the customer's satisfaction within 7 days.
Where a claim of defect or damage is made, the goods may have to be returned by the customer to us within the best before date or use by date on the product. The customer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.
Statutory rights are not affected.
We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
In the event of an order failing to arrive when expected, customers should contact us by telephone within 24 hours of the expected delivery. The issue will be investigated immediately and the customer will be informed of the situation.
We always aim to deliver goods within the delivery slot agreed. However, we cannot accept liability if we deliver the goods outside of this slot or don't deliver all or any of the goods in the order.
Should any order not be delivered within one working day of the date given in the order acknowledgement, the customer will be entitled to a full and immediate refund.
We reserve the right to deduct the transaction fee charged by our online payment gateway (PayPal) from any refund issued.
The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Nicholson's Butchers Ltd. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Nicholson's Butchers Ltd before doing so. No part of this web site may be reproduced or copied and images are property/copyrighted to Nicholson's Butchers Ltd.
Our Right as a Supplier
We reserve the right to change prices and information at any time and without notice throughout this website.
All personal data collected from customers will be held securely, in confidence, and never disclosed to any third party without your express permission.